Shipping policy

Shipping & Delivery

At Doostomz, every order is carefully prepared and securely packed before being shipped.

Because our custom sneakers are individually designed and hand-painted, they require significantly more preparation time than standard products.

CUSTOM SNEAKERS

Processing time: 2–4 weeks

Each pair is made to order and hand-painted specifically for you. The processing time includes preparing, painting, finishing and quality-checking your sneakers before shipment.

Once your order has been completed and shipped, you will receive tracking information whenever available.

Please note: The 2–4 week timeframe refers to the preparation of your custom sneakers. Delivery time after dispatch depends on the destination and selected shipping method.

SNEAKER ACCESSORIES & CARE PRODUCTS

For ready-to-ship products such as:

  • sneaker charms and accessories,
  • cleaning products,
  • protectors,
  • brushes and other sneaker-care products,

the usual processing time is 1–2 business days, provided the product is in stock.

If your order contains both custom sneakers and ready-to-ship products, the products will normally be shipped together once the custom sneakers are completed.

SHIPPING WITHIN POLAND 🇵🇱

Orders shipped within Poland are delivered using:

  • InPost
  • DPD

Free shipping within Poland is available for orders over 1,000 PLN.

For orders below 1,000 PLN, the available shipping options and their prices will be displayed at checkout.

INTERNATIONAL SHIPPING 🌍

International orders are shipped using selected carriers depending on the destination and shipping service available, including:

  • FedEx
  • Poczta Polska – Global Express
  • DPD

International shipping is not free and the applicable shipping cost will be shown at checkout.

Delivery times vary depending on the destination, carrier and customs procedures.

CUSTOMS & IMPORT FEES

For orders shipped outside the European Union, additional customs duties, import taxes or other local charges may apply.

These charges are not included in the product or shipping price and, where applicable, are the responsibility of the recipient.

Customs procedures and additional charges depend on the destination country and are outside of Doostomz's control.

TRACKING

Once your order has been dispatched, tracking information will be provided when available.

Please make sure that your shipping address and contact details are correct when placing your order. Doostomz is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

DELIVERY DELAYS

Estimated delivery times are provided for guidance and may be affected by circumstances outside of our control, including carrier delays, customs procedures, public holidays or other unforeseen circumstances.

For custom sneakers, the 2–4 week preparation period should therefore be taken into account when planning your order.

If you have a specific deadline or need your sneakers for a particular date, please contact us before placing your order.