TERMS AND CONDITIONS

Last updated: August 18, 2026

1. GENERAL INFORMATION

These Terms & Conditions govern the use of the Doostomz online store available at:

https://doostomz.com

The store is operated by:

Doostomz – Dominik Hoffmann
ul. Czubińskiego 6/6
80-215 Gdańsk
Poland

Correspondence address:
ul. Ugory 4/3
80-663 Gdańsk
Poland

Tax ID: PL 9570954899
Email: doostomz@gmail.com
Phone: +48 519 475 826

Doostomz operates as an independent business and is not affiliated with Nike, Adidas or any other footwear manufacturer whose products may be used as the base for custom products.

The online store is operated using Shopify.

By placing an order through the Store, you agree to these Terms & Conditions to the extent permitted by applicable law.

If you do not agree with these Terms, please do not place an order through the Store.

2. PRODUCTS

Doostomz specializes in hand-painted and individually customized sneakers.

Our products may include:

  • custom sneakers;
  • hand-painted footwear;
  • shoe charms;
  • lace tags;
  • other sneaker accessories;
  • other customized products offered through the Store.

The base sneakers used for custom products may be purchased from Nike.com, other official brand stores, authorized distributors or other legitimate retail sources.

Doostomz independently performs the customization and artistic work.

Doostomz is not the manufacturer of the original footwear unless expressly stated otherwise.

3. CUSTOM SNEAKERS

Custom sneakers are individually created products.

Customization may include:

  • hand painting;
  • color changes;
  • graphics;
  • text;
  • logos or motifs supplied or requested by the customer;
  • personalized designs;
  • other modifications agreed with the customer.

Because the products are individually handmade, minor variations in:

  • brush strokes;
  • paint texture;
  • color appearance;
  • positioning of hand-painted elements;
  • small details;

may occur.

Such minor variations are a natural characteristic of handmade artwork and do not automatically constitute a defect or failure to meet the agreed specifications.

Where a design visualization has been prepared and approved by the customer, the approved visualization forms the principal reference for the intended design, while reasonable differences resulting from transferring a digital visualization onto a physical, handmade product are expected.

Nothing in these Terms limits any mandatory statutory rights applicable to the customer.

4. CUSTOM REQUEST

Customers may submit an individual project through the Custom Request form available on the Store.

A Custom Request may include:

  • a description of the desired design;
  • preferred colors;
  • photographs;
  • reference images;
  • graphics;
  • logos;
  • text;
  • preferred sneaker model;
  • size;
  • other project requirements.

Submitting a Custom Request does not constitute a purchase or a binding sales contract.

After receiving the request, Doostomz may contact the customer to discuss the project.

Before an individual custom order is started, the customer may receive:

  1. a design visualization;
  2. an individual quotation;
  3. an estimated production time;
  4. other relevant project information.

The custom order proceeds after the customer accepts the agreed design, price and other relevant conditions and completes the required payment.

5. DESIGN APPROVAL

Where a visualization is prepared, the customer is responsible for reviewing it before approving the project.

Once the customer has approved the design and production has started, substantial changes to the concept may:

  • require an additional fee;
  • require additional materials;
  • extend the production time;
  • require a new quotation.

Doostomz may refuse substantial changes after production has started if implementing them would require the work to be substantially redone.

Any additional work or costs will be discussed with the customer before such additional work is performed, where reasonably possible.

6. ORDERING AND CONTRACT FORMATION

Product information displayed on the Store is intended to allow customers to understand the essential characteristics and price of the product.

When placing an order, the customer is responsible for providing accurate information, including:

  • name;
  • email address;
  • delivery address;
  • telephone number where required;
  • product selection;
  • size;
  • customization details where applicable.

The customer must review their order before submitting it.

A sales contract is formed when the order has been successfully submitted and accepted for processing.

An order confirmation will normally be sent to the email address provided by the customer.

For custom orders, the agreed design, quotation and project specifications may form part of the agreement between the parties.

7. PRICES

All prices displayed in the Store are shown before the customer completes checkout.

The final price may depend on:

  • product;
  • sneaker model;
  • size;
  • customization;
  • project complexity;
  • destination;
  • applicable delivery charges;
  • applicable taxes or import charges.

Custom Request projects may be individually priced.

The price agreed for a Custom Request project will be communicated to the customer before the order is accepted.

Doostomz reserves the right to change prices for future orders.

A price change will not affect an order that has already been accepted and paid for.

Where applicable, promotional pricing will be presented in accordance with mandatory consumer-price transparency requirements applicable to the customer's purchase.

8. PAYMENT

Orders are paid 100% in advance at the time the order is placed.

Available payment methods may include:

  • Shopify Payments;
  • credit and debit cards;
  • BLIK;
  • Apple Pay;
  • Google Pay;
  • other payment methods available through Shopify;
  • PayPal.

Payment processing is handled through the relevant payment provider.

Doostomz does not store complete payment card numbers or security codes on its own systems.

9. PRODUCTION TIME

The standard estimated production time for custom sneakers is:

2–4 weeks

The actual production time may depend on:

  • current workload;
  • complexity of the design;
  • availability of the required base sneakers;
  • availability of materials;
  • size;
  • large or B2B orders;
  • other circumstances affecting the individual project.

For Custom Request orders, an individual estimated production time may be provided before the order is accepted.

Production time does not necessarily include shipping/transit time.

10. BASE SNEAKER AVAILABILITY

Custom sneakers are produced using a suitable base sneaker selected for the project.

The base sneaker may be sourced after the customer's order has been placed.

If the selected model or size becomes unavailable, Doostomz may contact the customer to discuss:

  • an alternative size;
  • an alternative model;
  • a revised design;
  • a revised delivery date;
  • cancellation and refund where the order cannot reasonably be completed.

If Doostomz cannot complete an order for reasons attributable to the unavailability of the required base product, the customer will be informed and any amounts paid for the unfulfilled order will be refunded as required by applicable law.

11. SHIPPING

Doostomz currently ships to:

  • Poland;
  • European countries;
  • the United Kingdom;
  • the United States;
  • other international destinations where shipping is available.

Shipping may be provided through:

  • FedEx;
  • DPD;
  • InPost;
  • Poczta Polska / Global Express;
  • other carriers made available during checkout.

Available shipping methods depend on the destination, product type, parcel characteristics and other logistical factors.

Shipping charges are calculated or displayed during checkout.

Shipping charges may vary depending on:

  • destination country;
  • shipping method;
  • product type;
  • parcel size and weight.

12. INTERNATIONAL CUSTOMS, TAXES AND IMPORT CHARGES

For international orders, the customer may be responsible for:

  • customs duties;
  • import taxes;
  • VAT or other local taxes;
  • brokerage or customs-clearance fees;
  • other charges imposed by the destination country.

Such charges are determined by the authorities and/or service providers in the destination country and are outside Doostomz's control.

Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping price.

Customers are responsible for ensuring that the ordered products may legally be imported into their country.

13. DELIVERY DELAYS

Estimated shipping times are estimates and may be affected by:

  • customs processing;
  • carrier delays;
  • weather;
  • strikes;
  • incorrect delivery information;
  • public holidays;
  • international transport disruptions;
  • circumstances beyond Doostomz's reasonable control.

Doostomz will make reasonable efforts to assist customers with delayed shipments.

Nothing in these Terms excludes mandatory rights that may apply where goods are not delivered within the legally required or agreed period.

14. RIGHT OF WITHDRAWAL — CUSTOM PRODUCTS

Custom sneakers created according to the customer's individual specifications may be excluded from statutory cancellation/withdrawal rights where the applicable law provides an exception for bespoke, made-to-order or clearly personalized goods.

For example, EU consumer rules recognize an exception for goods made to order or clearly personalized.

UK consumer rules similarly recognize an exception for bespoke and customized goods.

Accordingly, custom sneakers created specifically according to an individual customer's design or personalization requirements are not eligible for cancellation solely because the customer changes their mind, where such exclusion is permitted by the law applicable to the order.

This may include products where the customer has selected or supplied:

  • a custom design;
  • specific colors;
  • artwork;
  • text;
  • graphics;
  • photographs;
  • personalized motifs;
  • individually selected design elements.

This exclusion does not affect statutory rights relating to defective, damaged or incorrectly supplied goods.

15. STANDARD PRODUCTS AND ACCESSORIES

Products that are not individually customized may be subject to statutory cancellation and return rights depending on the law applicable to the purchase.

This may include products such as:

  • standard shoe charms;
  • standard lace tags;
  • other non-personalized accessories.

Where a statutory right of withdrawal or cancellation applies, the customer will be provided with the applicable cancellation and return information.

Nothing in these Terms is intended to remove a mandatory statutory right that applies to a customer.

16. RETURNS AND REFUNDS

Returns are handled according to:

  1. the applicable mandatory consumer law;
  2. the nature of the product;
  3. whether the product is personalized;
  4. the circumstances of the return.

Custom products that fall within the applicable bespoke/personalized-goods exception are not returnable merely because the customer changes their mind.

Non-personalized products may be returnable where the applicable law provides a cancellation right.

If a customer believes that a product is defective, damaged or otherwise does not comply with the contract, the matter should be handled as a complaint/warranty or statutory conformity claim, rather than as a change-of-mind return.

17. COMPLAINTS AND DEFECTIVE PRODUCTS

Nothing in these Terms limits statutory consumer rights relating to defective or non-conforming products.

If you believe that your order:

  • arrived damaged;
  • contains the wrong product;
  • does not match the agreed custom design;
  • contains a manufacturing defect;
  • contains a significant customization defect;
  • otherwise fails to comply with the applicable contract;

please contact:

doostomz@gmail.com

Please include, where possible:

  • your order number;
  • your name;
  • a description of the issue;
  • photographs of the product;
  • photographs of the packaging if relevant;
  • the resolution you are requesting.

We may request additional information or photographs where reasonably necessary to assess the issue.

We will handle complaints in accordance with the mandatory consumer protection law applicable to the transaction.

18. HANDMADE NATURE OF CUSTOM PRODUCTS

Custom sneakers are individually handmade.

Accordingly, minor differences that naturally result from the handmade process do not automatically constitute a defect.

Examples include:

  • minor differences in brush strokes;
  • slight differences in texture;
  • minor variations in color perception;
  • small variations in placement of hand-painted elements;
  • minor differences between the digital visualization and the finished physical product.

However, a substantial deviation from an agreed design, a defective product or a product that otherwise fails to meet mandatory statutory standards may constitute a valid complaint.

19. CARE AND USE OF CUSTOM SNEAKERS

Customers should follow any care instructions supplied with their custom sneakers.

To preserve the customization, customers should generally avoid:

  • machine washing;
  • bleach;
  • aggressive chemicals;
  • prolonged soaking;
  • aggressive scrubbing of painted areas;
  • abrasive cleaning products;
  • other activities likely to damage the paint or finish.

Damage caused by misuse, improper cleaning, accidents, chemicals or other factors unrelated to a defect may not constitute a defect for which Doostomz is responsible, subject to mandatory consumer rights.

20. CUSTOMER-SUPPLIED MATERIALS

Customers may provide photographs, graphics, logos, artwork and other materials for use in custom projects.

By submitting such material, the customer represents that they have the necessary rights or permissions to provide the material and request its use for the project.

The customer must not provide material that infringes:

  • copyright;
  • trademark rights;
  • privacy rights;
  • publicity/personality rights;
  • other intellectual property or proprietary rights.

Doostomz may refuse to produce a design where there are reasonable grounds to believe that the requested use would violate the rights of a third party or applicable law.

The customer is responsible for claims arising from their unauthorized submission or requested use of third-party material, to the extent permitted by applicable law.

21. COPYRIGHT AND DOOSTOMZ DESIGNS

Designs, artwork, photographs, graphics, visualizations, website content and other creative materials created by Doostomz may be protected by copyright and other intellectual-property laws.

Purchasing a custom product does not automatically transfer copyright or other intellectual-property rights in the underlying artwork or design to the customer.

Unless otherwise agreed in writing, Doostomz retains its intellectual-property rights in designs and creative materials created by Doostomz.

Customers may not reproduce, commercially exploit, distribute or sell Doostomz artwork or designs without appropriate permission.

22. PHOTOGRAPHY AND PORTFOLIO USE

Doostomz may photograph completed products for:

  • portfolio purposes;
  • documentation;
  • website content;
  • social media;
  • marketing;
  • promotional materials.

Photographs may be published on platforms including:

  • doostomz.com;
  • Instagram;
  • Facebook;
  • TikTok;
  • Pinterest;
  • other Doostomz marketing channels.

Doostomz will not intentionally publish the customer's private personal information together with the product without an appropriate legal basis or consent.

If a customer has a specific concern regarding a photograph of their order, they may contact:

doostomz@gmail.com

23. CUSTOMER REVIEWS

Doostomz uses Judge.me to collect and display customer reviews.

Judge.me may identify certain reviews as Verified, depending on how the review was submitted and whether it can be associated with a purchase.

Not every review necessarily carries a Verified designation.

Reviews must be genuine and relevant to the purchased product or customer experience.

Reviews may not contain:

  • unlawful content;
  • threats;
  • harassment;
  • hate speech;
  • malicious content;
  • spam;
  • personal information belonging to third parties;
  • content infringing intellectual-property rights.

Doostomz does not purchase positive reviews or provide benefits in exchange for positive reviews.

Doostomz may remove or decline to publish reviews that violate applicable law or the rules governing the review system.

A review will not be removed solely because it is negative.

24. CUSTOMER ACCOUNTS

Where customer-account functionality is available, customers may create an account through Shopify.

Customers are responsible for providing accurate information and maintaining the security of their account credentials.

Customer accounts may provide access to features including:

  • account information;
  • order history;
  • order status;
  • other features made available through Shopify.

Customers may request account deletion by using the available account functionality or by contacting Doostomz.

Certain information may nevertheless need to be retained where required by law or reasonably necessary to establish, exercise or defend legal claims.

25. NEWSLETTER

Customers may voluntarily subscribe to the Doostomz newsletter.

The newsletter may contain:

  • product launches;
  • new designs;
  • promotions;
  • discounts;
  • special offers;
  • company news;
  • other information relating to Doostomz.

Customers may unsubscribe at any time using the unsubscribe mechanism included in marketing emails or by contacting:

doostomz@gmail.com

Unsubscribing from marketing communications does not prevent the customer from receiving essential transactional communications relating to orders, payments, deliveries or customer service.

26. B2B ORDERS

Doostomz also accepts business-to-business orders.

For larger B2B projects, customers are encouraged to contact:

doostomz@gmail.com

B2B projects may be subject to individually agreed:

  • pricing;
  • quantities;
  • customization;
  • production schedules;
  • shipping arrangements;
  • payment terms;
  • other commercial conditions.

Where a separate written agreement is entered into for a B2B project, that agreement may supplement or replace relevant provisions of these Terms.

27. WEBSITE USE

Customers must not use the Store:

  • for unlawful purposes;
  • to infringe the rights of others;
  • to distribute malware;
  • to interfere with the operation or security of the Store;
  • to gain unauthorized access to systems;
  • to scrape or copy website content in a manner that infringes Doostomz's rights;
  • to submit fraudulent or misleading information;
  • to conduct fraudulent transactions;
  • to interfere with the rights of other customers.

28. THIRD-PARTY SERVICES

The Store relies on third-party services, including Shopify, payment providers, shipping providers, Judge.me and other applications necessary to operate the Store.

Third-party services may be subject to their own terms and privacy policies.

Doostomz is not responsible for the independent operation of third-party websites or services to the extent that they operate outside Doostomz's reasonable control.

29. INTELLECTUAL PROPERTY OF THE WEBSITE

Unless otherwise indicated, the content of the Doostomz website, including:

  • photographs;
  • graphics;
  • text;
  • designs;
  • logos;
  • videos;
  • product imagery;
  • website layouts;
  • original artwork;

is owned by or licensed to Doostomz and may be protected by applicable intellectual-property laws.

No content may be reproduced, copied, distributed or commercially exploited without appropriate permission, except where permitted by applicable law.

30. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

In particular, nothing in these Terms excludes or limits:

  • liability for death or personal injury caused by negligence where such exclusion is unlawful;
  • liability for fraud or fraudulent misrepresentation;
  • mandatory statutory consumer rights;
  • liability for defective products where applicable law prevents such limitation;
  • any other liability that cannot legally be excluded or limited.

Subject to the above, Doostomz will not be responsible for losses that are not reasonably foreseeable or are outside the scope of applicable law.

For consumers, these Terms do not restrict any mandatory rights granted by the laws applicable to the transaction.

This section is intended to apply only to the maximum extent permitted by the law applicable to the relevant customer.

31. FORCE MAJEURE

Doostomz will not be responsible for delays caused by circumstances beyond its reasonable control, including:

  • natural disasters;
  • war;
  • terrorism;
  • government restrictions;
  • strikes;
  • major transport disruptions;
  • widespread technical failures;
  • severe weather;
  • customs disruptions;
  • other events that could not reasonably have been prevented or avoided.

Where such circumstances affect an order, Doostomz will make reasonable efforts to inform the customer and complete the order as soon as reasonably possible.

Nothing in this section removes mandatory rights available to consumers.

32. PRIVACY

Personal information is processed in accordance with the Doostomz Privacy Policy:

https://doostomz.com/policies/privacy-policy

The Privacy Policy explains how personal information is collected, used, stored and shared.

33. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws of Poland, subject to any mandatory consumer-protection laws that apply to customers in their country of residence.

If you are a consumer, nothing in these Terms is intended to deprive you of mandatory protections granted by the laws that apply to your purchase.

For customers in the European Union, mandatory EU consumer protections continue to apply where applicable. EU rules generally provide a 14-day withdrawal period for distance purchases, with an exception for goods made to order or clearly personalized, while statutory rights for faulty or non-conforming goods remain protected.

For customers in the United Kingdom, mandatory UK consumer protections may apply, including statutory rights concerning goods and applicable cancellation rights. Bespoke/customized goods may fall within an exception to cancellation rights.

For customers in other countries, mandatory local consumer laws may provide additional rights. Nothing in these Terms is intended to exclude such rights where they cannot legally be excluded.

34. DISPUTE RESOLUTION

If you have a problem with an order, please contact Doostomz first:

doostomz@gmail.com

We will make reasonable efforts to resolve customer complaints directly and amicably.

Consumers may also have access to local consumer-protection authorities, alternative dispute-resolution mechanisms, courts or other remedies available under the laws applicable to their purchase.

35. CHANGES TO THESE TERMS

Doostomz may update these Terms from time to time to reflect:

  • changes to the Store;
  • new products or services;
  • changes to payment or delivery methods;
  • changes in applicable law;
  • changes to business practices;
  • changes to third-party services.

The version applicable to an order is generally the version in force when the relevant contract was entered into, unless mandatory law requires otherwise.

The current version will always be available at:

https://doostomz.com/policies/terms-of-service

The "Last updated" date will be updated whenever material changes are made.

36. CONTACT INFORMATION

For questions regarding these Terms, orders, custom projects, complaints or other customer-service matters, please contact:

Doostomz – Dominik Hoffmann

Business address:
ul. Czubińskiego 6/6
80-215 Gdańsk
Poland

Correspondence address:
ul. Ugory 4/3
80-663 Gdańsk
Poland

Tax ID: PL 9570954899

Email: doostomz@gmail.com

Phone: +48 519 475 826

Doostomz – Dominik Hoffmann

Last updated: August 18, 2026